Client Care
Our First priority at Sonlight is CUSTOMER CARE. Sonlight is committed to supplying the business community with quality and consistent maintenance service. We pride ourselves in creating a maintenance program that is flexible enough to suit your specific needs, at a affordable price. Whether your facility is 5,000 square feet or 1 million square feet. Our commitment stands strong. Your building should reflect the quality and the professionalism that your company projects. Our attention to detail enables us to efficiently maintain your facility. For your convenience, Sonlight also offers the best janitorial products at reduced rates.
We are experts at what we do. Sonlight leads an organization of trained team members who are dedicated to exceeding your every expectation in any of the commercial janitorial services that we provide. We have the tools and the training to deliver on the promises we make to our customers. Our goal is to get the job done right the first time, every time. We are always looking for ways to improve our performance and provide the very best service for our customers, therefore we view feedback as a critical communication tool by which we can learn. Responsibility for the cleanliness of your facility is not left solely in the hands of our cleaners. An area supervisor and operations manager is assigned to your facility. The supervisor completes an inspection of the entire building, filling out a checklist that is reviewed by our company executives. Should any discrepancies be discovered in any area, the situation will be investigated and then remedied immediately. We understand that close supervision is the key to properly maintaining a building.
Sonlight Cleaning Service is committed to the Dallas/Fort Worth Area, and plans to be a mainstay in the building maintenance industry for years to come. We strive to provide our customers with quality building maintenance services at a fair price, to research new products so we can enhance your services and seek innovative methods to ensure our clients get the very best.
Sonlight has employees who are specifically trained in the areas of VCT, tile floors, carpet cleaning, and windows. We maintain a complete reference library of cleaning materials and methods to be used for regular review by all of Sonlight’s employees. Special training is also provided for our window-cleaning technicians to put safety first. All of Sonlight’s employees go through an extensive training program, which includes one-on-one training sessions with a qualified supervisor. They are taught cleaning methods, OSHA regulations, proper use of chemicals, equipment training, safe handling of clients’ furniture and security procedures.
In meeting each client’s personalized plan, our personnel are screened and selected specifically for your service needs, all while maintaining the integrity and standards of Sonlight. Sonlight’s extensive background checks for our personnel ensure client security and privacy. We make it our priority to hire experts with vast experience, high moral character and excellent work history in order to best serve our clients the Sonlight way.
At Sonlight, we are in compliance with State and Federal Labor Regulations. We carry $2,000,000 for all our customers in General Liability Insurance. For peace of mind, we also carry Texas Workers Compensation Insurance and are bonded with a $10,000 security bond. All are carried through A+rated insurance companies.
At Sonlight, our representatives provide written contracts, and they will gladly go over the agreement with Building Management Personnel at the time the bid is awarded.
It will include such things as:
